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In Store Pick Up FAQ's

When can I collect my order?

When your order is placed, you are given the option to choose the next available collection date and time. MOST POPULAR COLLECTION TIMES ARE THE FIRST AVAILABLE HOUR. To avoid having to queue for your collection, we advise choosing a later time. Collections are available Tuesday through to Sunday. You can check opening hours here. 

Where do I collect from?

The collection point is at:

Unit 18, Wentloog Buildings, Wentloog Road, Cardiff, CF3 1YA. We are unable to offer service outside of opening hours.

What should I do when I arrive?

Come to the collection counter and quote your name and order number.

I just want to buy a couple of things, will you serve me if I just walk in?

Yes, we operate a counter service Tuesday to Saturday, during opening hours. If ordering at the counter, please be aware of the following:

  • full length, 1-2-1 consultations are unavailable at busy times.

  • if you order at the counter, there may be a wait time before we can begin prepping your order whilst customers who have ordered online are served.

Can I collect the same day?

Yes, please order at the counter during opening hours.

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