In Store Pick Up FAQ's

!! Please make yourself familiar with the social distancing measures we have in place for collections !!

When can I collect my order?

When your order is placed, you are given the option to choose the next available collection date and time. MOST POPULAR COLLECTION TIMES ARE THE FIRST AVAILABLE HOUR. To avoid having to queue for your collection, we advise choosing a later time. Collections are now available SEVEN DAYS A WEEK. You can check opening hours here

Where do I collect from?

The collection point is at:

Unit 18, Wentloog Buildings, Wentloog Road, Cardiff, CF3 1YA. We are unable to offer service outside of opening hours.

What should I do when I arrive?

If you arrive and there is a queue: please take a ticket and WAIT IN YOUR VEHICLE until your number is displayed. If there is no customer in the collection zone, please step into the shop and wait for assistance.

Why do I have to queue if I booked a collection time?

At this time, we are unable to control how many customers book the same collection date and time. This is why have installed the ticket queuing system. The ticket queuing system allows us to manage social distancing - for your safety, and ours.

I just want to buy a couple of things, will you serve me if I just walk in?

Yes, we have now been able to incorporate counter sales and service. If ordering at the counter, please be aware of the following:

  • full length, 1-2-1 consultations are unavailable at busy times.

  • if you order at the counter, there may be a wait time before we can begin prepping your order whilst customers that ordered online are served.

The orderline is always busy, or doesn't answer?

The orderline was a temporary measure for existing shop customers that were unable to order online. Since we are now serving at our counter, the orderline is no longer in operation.

Can I collect the same day?

Yes, we have an EXPRESS COLLECTION option where orders are prioritized and can be collected in 1 HOUR (during opening hours)

© 2013-2020 Raw Pet Supplies Ltd. All Rights Reserved.
Units 18/19 Wentloog Buildings, Cardiff. CF3 1YA
Company Registration Number: 087 046 38
VAT Registration Number: GB 187690554

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