In Store Pick Up FAQ's | Raw Pet Supplies

Buying In Store & Pick Up FAQ's

When can I collect my order?

When your order is placed, you are given the option to choose the next available collection date and time. Collections are available Tuesday through to Sunday during opening hours. You can check opening hours here.

Where do I collect from?

The collection point is at our Raw Superstore:

Unit 18, Wentloog Buildings, Wentloog Road, Cardiff, CF3 1YA.

What should I do when I arrive?

Come to the counter and quote your name and order number.

I just want to pick my own, can I just walk in?

YES! You can browse and buy during opening hours. No appointment required. If you need whole boxes, let us know at the counter and we'll bring them out for you.

1-2-1 consultations might not be available at busy times.

Can I collect the same day?

Yes! Just come and pick your own during opening hours.